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Don't take phone calls on trains or buses

Keep your phone on silent and skip voice calls on trains and buses — text instead, or step off and move away if you must call.

JapanTravelstrictUpdated September 2, 2026

Set your phone to silent mode (manner mode, as it’s called locally) before boarding, and let calls go to voicemail rather than answering. If you need to communicate, text instead.

If a call is genuinely urgent, step into the space between train cars or wait until you’re off the platform, don’t take it in your seat or standing in a crowded car.

  • Priority seating areas often ask you to turn your phone fully off, not just silent — signage near those seats is specific about it, due to (now largely outdated) pacemaker interference concerns; the norm has stuck around regardless.
  • Quiet conversation with a seatmate is fine — the rule targets phone calls specifically, not talking in general.

Why it matters

Public transit in Japan runs on an expectation of shared quiet, and a one-sided phone conversation is more disruptive to that than most other noise because people around you can only hear half of it, which draws more attention than talking to a seated companion would. The norm is specific to voice calls, ordinary conversation with someone next to you at a normal volume is generally fine, and texting or using headphones at a reasonable volume is the expected workaround for anything voice-related.

Source: Japan Train Etiquette: Rules Every Traveler Should Know – The Standard Japan

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